Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to a orneys when clients/debtors fail to respond to collection a empts.Locate and notify clients/debtors of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.Locate and monitor overdue accounts, using computers and a variety of automated systems.Confer with clients/debtors by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.Developed customer relationships and understood how the customer fits into company strategy.Notified sales department of delinquent accounts and any actions being taken.Provided input when placing accounts with a collection agency or a third party attorney.Made recommendations on accounts receivable reserve for accounts within assigned portfolio.Documented customer contact and collection action taken in accounts receivable system and physical file as needed.Action included but was not limited to placing orders on hold and contacting customer for payment via email, fax, and/or phone.Identified high risk /delinquent accounts and initiated collection action.Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.Communicated with sales team and customers regarding account status, orders, and payments, builds customer relationships.

Identified delinquent accounts, took appropriate action, and recorded pertinent notes in system.Looking for drafting your winning cover letter? See our sample Collections Specialist Cover Letter. A high school diploma or an Associate’s degree in any field is commonly seen in most of the successful resumes. Possessing QuickBooks knowledge will be advantageous. To compete in this field, candidates applying for this role should denote these skills – proven work experience, knowledge of billing procedures and collection techniques, familiarity with FDCPA working knowledge of MS Office and databases, and excellent negotiation skills. The major job tasks listed on the Collections Specialist Resume include the following – monitoring accounts to identify outstanding debts, investigating the credit history of every debtor, finding and contacting clients to detect overdue payments, taking actions to collect debts on-time, processing payments and refunds, resolving billing and customer credit issues, updating account status records, reporting on collection activities and accounts receivable status. A competent Collections Specialist will contact clients and collect outstanding payments.

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